These Terms & Conditions apply to all services provided by Complete Removals Ltd (“we”, “us”, “our”). By booking or using our services, you agree to be bound by the terms set out below.
Complete Removals Ltd is a family-run removals company based in Liverpool, operating across Merseyside, the North West and throughout the UK.
All quotations provided by Complete Removals Ltd are based on the information supplied at the time of enquiry. Quotes may be given as guide prices, hourly rates, or fixed-price estimates depending on the nature of the move.
Fixed-price quotations are subject to change if:
Hourly rates are charged from the agreed start time and include loading and unloading. Minimum booking times may apply.
All prices are subject to VAT unless stated otherwise.
A booking is confirmed once written or verbal acceptance has been received and, where required, a deposit has been paid.
Payment terms will be confirmed at the time of booking. Payment may be required in advance, on completion of the move, or in staged instalments depending on the service provided.
Late or non-payment may result in additional charges and/or suspension of services.
If you need to cancel or amend your booking, please notify us as soon as possible.
Cancellation charges may apply depending on the notice period given prior to the agreed moving date. Deposits may be non-refundable.
We reserve the right to cancel or reschedule a booking in exceptional circumstances, including but not limited to vehicle breakdown, severe weather conditions, staff illness, or events outside our reasonable control.
It is the customer’s responsibility to:
Failure to meet these responsibilities may result in delays, additional labour time, or extra charges.
For safety and legal reasons, we do not transport:
Any prohibited items packed without our knowledge are transported at the customer’s own risk.
Complete Removals Ltd maintains appropriate Goods in Transit and Public Liability insurance.
Our liability for loss or damage is limited to the terms and conditions of our insurance policy and applies only where damage or loss is caused directly by our negligence.
We are not liable for:
Any claim for loss or damage must be submitted in writing within 7 days of completion of the move.
We are not responsible for delays caused by traffic conditions, weather, access restrictions, waiting times, or circumstances beyond our control.
Additional charges may apply where delays are caused by restricted access, excessive waiting time, additional flights of stairs, or changes to the agreed moving plan.
Where storage is arranged as part of our service, this may be provided through trusted third-party storage partners. In such cases, Complete Removals Ltd acts as a facilitator in coordinating collection and return unless otherwise stated.
Storage terms, insurance and liability may be subject to the third-party provider’s own conditions.
Services such as packing, dismantling, reassembly, cleaning, specialist item handling, or storage must be agreed in advance. Additional charges may apply if these services are requested during or after the move.
If you are dissatisfied with any aspect of our service, please contact us directly so we can address the issue promptly and fairly.
Where liability is established, our total liability for any claim for loss or damage shall be limited to a reasonable proportion of the contract value unless otherwise agreed in writing.
We shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, business interruption, or emotional distress.
We shall not be held liable for failure or delay in performing our obligations where such failure arises from events beyond our reasonable control, including but not limited to extreme weather, road closures, accidents, mechanical failure, or governmental restrictions.
These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For questions relating to these Terms & Conditions, please contact:
Complete Removals Ltd
Liverpool, Merseyside
United Kingdom
